Frequently Asked Questions
Find answers to commonly asked questions about our products, services, and policies.
Our customer support team is available Monday to Friday, 9am to 5pm GMT. Contact us at Velourashair@gmail.com or send us a dm on instagram @Velourabaddies
We are committed to protecting your privacy. Your personal information is collected securely and used only to process orders and improve your shopping experience. We never share your data with third parties without your consent.
We offer free shipping worldwide to all our baddies !!!. Standard delivery takes 2-11 business days. International shipping is available with rates calculated at checkout. All orders are tracked and insured.
By using our website and purchasing our products, you agree to our terms and conditions. All products are subject to availability. Prices are subject to change without notice. We reserve the right to refuse service to anyone.
We offer a 30-day money-back guarantee on all products. Items must be returned with tags and box in perfect condition. Refunds are processed within 5-7 business days of receiving the returned item. Shipping costs are non-refundable.